Contacting a Patient
If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o VA Medical Center
7305 N Military Trail
West Palm Beach, FL 33410
For the location of an inpatient or their phone number, dial the Medical Center at (561) 422-8262 or (1-800-972-8262).
Telephone Care
Please contact our telephone care line for the following issues.
(561)422-6838 or 1-800-383-9036:
- Press 1 - Make, change, or confirm an appointment or talk to a telecare nurse
- Press 2 - Pharmacy questions
- Press 3 - Fee Basis questions
- Press 4 - VA benefits, Means Test, How to enroll for medical care, and financial information
- Press 5 - Billing questions
- Press 6 - Cancel an appointment
- Press 9 - Compensation and Pension (C&P) questions
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.
Patient Representative
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has establised an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
News Media
Members of the news media should contact our Public Affairs Officer at (561) 422-8607.
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