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West Palm Beach VA Medical Center


Interactive Patient Care (IPC)

Illustration of VA Nurse demonstrating the Interactive Patient Care System screen.

Interactive Patient Care (IPC) provides interactive services at the patient's bedside.

By Richard Darvial
Tuesday, February 18, 2014
Interactive Patient Care (IPC) is an emerging, innovative care delivery model based on the premise that a more engaged patient is a better patient with better outcomes. IPC is an approach in health care that emphasizes providing educational and entertainment resources to the patient at the bedside through the in-room TV. This approach is supported by interactive services that are designed to meet the patient's individualized needs and provide health care workers with tools that deliver patient education, pain management and medication teaching, among other health concerns.

Creating a patient experience that leads to improved outcomes stems from engaging the patient throughout their care journey. Hospitals and caregivers are able to deliver more efficient and consistent education and care to their patients while improving operational efficiency.

West Palm Beach VA Medical Center is one of the few VA facilities nationwide currently using GetWellNetwork. The VA Sunshine Healthcare Network, known as VISN 8, is the first to get the system put in network-wide! The West Palm Beach VA Medical Center installed a total of 245 units for the inpatient areas on the 6th and 7th floors as well as the Community Living Center. Interactive Patient Care is also available on the 2nd floor Step-down area and in the Emergency Room. Each TV unit or "All-In-One" is a touchscreen computer that will have access to Internet, movies on-demand, medical education, and West Palm Beach VA hospital information - all at the touch of the Veteran's fingertips.

In April 1999, Michael O'Neil was a cancer patient at Johns Hopkins Hospital in Baltimore. Following surgery and chemotherapy to treat non-Hodgkin's lymphoma, Michael began his recovery and mission to improve patient care based on his experience. Founded on the core premise that a more active and involved patient is a better patient, Michael developed a concept called Interactive Patient Care and created a company focused on improving patient outcomes through patient and family engagement.

For more West Palm Beach VA Medical Center information and events,
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