Customer Service - West Palm Beach VA Medical Center
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West Palm Beach VA Medical Center


Customer Service

Veteran Experience Program

Our Veteran Experience Program (formerly known as the Patient Advocate program) seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below.

Alejandro Algarin, MHA, EDAC, USNR, Veteran Experience Officer

Alejandro Algarin, MHA, EDAC, USNR

Veteran Experience Officer

Beverly Ries, Patient Advocate

Beverly Ries

Patient Advocate

Carrie Wallace, Patient Advocate

Carrie Wallace

Patient Advocate

Ruth King, Patient Advocate

Ruth King

Patient Advocate

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Service Level Advocates should be your first level of contact to resolve concerns directly at the service level. Service Level Advocates work directly with the services, programs or departments on your behalf and can address your questions, problems or special needs quicker.

For a listing of additional contacts, please visit our phone directory.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail from a third party surveyor asking you about your most recent outpatient or inpatient treatment at our medical center. You may also receive a survey via email for the same purpose.

Please use either survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.