Customer Service
Veteran Experience Program
Our Veteran Experience Program (formerly known as the Patient Advocate program) seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below.
Alejandro Algarin, MHA, EDAC, USNR
Veteran Experience Officer
561-422-8600
Beverly Ries
Patient Advocate
561-422-8600
Carrie Wallace
Patient Advocate
561-422-8600
Ruth King
Patient Advocate
561-422-8600
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
Our Service Level Advocates should be your first level of contact to resolve concerns directly at the service level. Service Level Advocates work directly with the services, programs or departments on your behalf and can address your questions, problems or special needs quicker.
For a listing of additional contacts, please visit our phone directory.
Thanks for a Good Job Card
Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.
During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.
You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
