Prepare for Your Visit - West Palm Beach VA Medical Center
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West Palm Beach VA Medical Center


Prepare for Your Visit

Prepare for a visit: Everyone entering our facilities is screened, and visitors are limited. Face coverings are mandatory. Please contact us first before going to any of our locations. For some needs, you may be able to get care at home by phone or video.

Your Safe Care is Our Mission

If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit an emergency room closest to you.

COVID-19 Protocols 

COVID-19 Screening: All individuals must pass COVID-19 screening prior to entry to our facilities. 

  • Those with COVID-19 symptoms are not allowed unless seeking medical care in our emergency department. Please alert an attendant at the gate of your symptoms.

Masks: Appropriate face masks are always required while on our campuses and in our facilities. Veterans or others who forget a mask will be supplied one by our staff.

Physical Distancing: All individuals who visit and work at our medical centers and clinics are required to practice physical distancing.

Visitation Policy

Due to rising COVID-19 cases, no visitors are permitted to the Medical Center at this time.

  • Exceptions may be made to allow one visitor in the following circumstances: If a Veteran requires a caregiver for assistance to and from an outpatient appointment;  providing support to an inpatient in a compassionate care situation, palliative or hospice care unit; or for Veterans who have major procedures. Persons under the age of 18 will not be permitted. Visitors who screen positive will not be granted access to the medical centers. 

COVID-19 Vaccines

VA encourages all Veterans, their spouses, and families to get vaccinated as soon as possible. Visit our vaccine web page for more information: click here

What to do if you think you have COVID-19

If you are sick or have symptoms of respiratory illness (fever, cough, shortness of breath), the VISN 8 Clinical Contact Center is the best, first contact before visiting our facilities. Staff are available 24/7 for nurse advice and triage, VA Video ConnectVA Health Chat and more. Contact us at: 1-877-741-3400.

COVID-19 Testing

Currently, VA is testing patients and employees who are symptomatic as well as those who are scheduled for medical procedures. Visit our COVID-19 testing page for more information: click here

Virtual Care Options

Veterans are encouraged to transition appointments to virtual care, to the extent possible, in order to maintain physical distancing and reduce the spread of illness.  Veterans with appointments will be contacted several days beforehand to discuss virtual appointment options available.

Veterans who receive care in VISN 8 can call the VISN 8 Clinical Contact Center at 1-877-741-3400 24/7 to get their health questions or concerns answered. Veterans can also contact the center using VA Health Chat – a secure mobile chat application Monday through Friday from 8:00 a.m. to 4:00 p.m.

Services include general administrative support, nurse advice and triage, virtual visits with a doctor or nurse practitioner via telephone, VA Video Connect, or VA Health Chat.  Other virtual access to care options are available too.  Learn more at

Managing COVID-19 Stress

The COVID-19 pandemic can take both a physical and emotional toll on you and your loved ones. There are strategies that can help with the stress, grief, and anxiety that many people are feeling. Learn more by visiting the VA’s National Center for PTSD web site:


Information updated August 11, 2021.

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