VA Strategic Plan Brings Renewed Focus on Veterans - West Palm Beach VA Medical Center
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West Palm Beach VA Medical Center


VA Strategic Plan Brings Renewed Focus on Veterans

August 14, 2018

The medical center has identified key priorities which will provide a framework for the future direction of medical center.

West Palm Beach, Fla. – The West Palm Beach VA Medical Center has announced the release of its 2018-2025 Strategic Plan. The medical center’s vision - We earn our Veterans' trust by consistently delivering compassionate and quality care – is in line with its renewed focus on putting Veterans first.

The plan outlines six detailed priorities to be implemented over the short and long term. The medical center cultivated the plan with the help of a diverse team and feedback from Veterans, Veteran Service Organizations and other stakeholders.

The priorities from the Strategic Plan include:

 Priority 1: Provide excellence in care throughout the continuum of the Veteran’s life.

  • Priority 2: Develop a research program, cultivate academic partnerships to grow residencies.
  • Priority 3: Become a center of excellence in care coordination.
  • Priority 4: Commit to delivering exceptional care to our critical areas of need.
  • Priority 5: Advance our healthcare delivery system through innovation and adoption of technology.
  • Priority 6: Be recognized and perceived as a best place to work.

“Our strategic plan was developed through careful examination of our current operations, evaluation of the regional health care market and national trends in health care, and consideration of feedback provided from our stakeholders,” said Medical Center Director Donna Katen-Bahensky. “In line with the Veterans Health Administration Strategic Plan, our plan provides direction and aspiration for our future to ensure we provide the best care possible for Veterans.”

So far the medical center has begun implementing several actions to coincide with the Strategic Plan’s priorities to include incorporation of mandatory all staff customer service training; activation of a walk-in clinic; establishing a partnership with Palm Beach County’s Legal Aid Society to assist Veterans; expanding academic affiliations with Florida Atlantic University; becoming a Design Site for the VA’s Whole Health program; and establishing a partnership with the Area Agency on Aging to provide community resources for elderly Veterans.

About West Palm Beach VA Medical Center

The West Palm Beach VA Medical Center is a general medical and surgical facility and teaching hospital that provides a full range of patient care services. The facility is one of the largest VA Medical Center’s in the country and employs more than 2,600 staff members who care for nearly 60,000 Veterans. The organization is accredited by The Joint Commission, Commission on Accreditation of Rehabilitation Facilities and several other nationally recognized accrediting organizations.

The West Palm Beach VA Medical Center also has six contractor operated Community Based Outpatient Clinics in Delray Beach, Boca Raton, Stuart, Ft. Pierce, Vero Beach and Okeechobee, Florida; two rural clinics and one Post Deployment PTSD clinic, serving seven counties on Florida’s Treasure Coast. To learn more, please visit

Connect with the medical center on Facebook and Twitter @VAWestPalmBeach.